Tracking and Measuring ROI: KPI’s Unlocked

In the session, “KPIs you should be tracking to maximize your ROI” we focus on helping you understand the key performance indicators (KPIs) that are critical for the success of your business. We hosted a pannel on this topic at GCUC North America in Chicago and it was VERY highly rated so we are bringing it across to Sydney as well.

We often hear that besides meeting amazing humans, one of the best parts about GCUC is learning actionable insights that you can implement upon your return to work. This session is sure to be packed with tactical tips and strategies you can do just that.

During this session, you will learn the different metrics and how to choose the right fit options for your business. You will learn methods to track and measure their progress. In addition to discussing strategies to drive growth and improve performance of not only your bottom line but your community engagement.

Meet the speakers

Jessie Glew– Jessie is Joint Managing Director and Chief Operating Officer (COO) for BlackWall Ltd and WOTSO. Jessie has been with both businesses since early 2011, gaining over a decade of experience in the industry. WOTSO grew out of the BlackWall business and Jessie was heavily involved in the formation of the WOTSO business. She was made COO in early 2018 and took on the Managing Director role along with Tim Brown in late 2019. Jessie has a Bachelor of International Communications from Macquarie University. In addition, Jessica is a Board Member of The Kid’s Cancer Project.

Shardae Mazzeo– Shardae is an accomplished professional with over a decade of experience in fast-paced, high-end global organizations. With a Bachelor’s degree in Psychology and Communications, she brings a unique blend of analytical thinking and effective communication skills to her work. Throughout her career, Shardae has thrived in leadership roles, consistently delivering exceptional results.

With a diverse skill set that includes Operations, Training & Recruitment, Shardae has played a pivotal role in optimizing organizational efficiency and driving growth. Her deep experience in hotel management, having worked with multiple Forbes 5 Star Hotel Brands, has honed her expertise in delivering exceptional customer experiences and managing VIP concierge services.

James Bingham– James is the Director of Alidade Australia, supporting Alidade’s growth within APAC. Alidade fundamentally believes that the future of Corporate Real Estate exists in an environment where flexibility is central to both supply and demand.

James’ career experience ranges from technology in professional sports & infrastructure consulting to international office developments for NBCUniversal and workplace strategy for WeWork in New York.

Having seen the impact the flex industry can have, Alidade started to service Occupiers, Owners & Operators, navigating the implications of hybrid and flexible work. At its core Alidade is a data analytics company, simulating occupancy and using economic principles of real estate to find optimal solutions based on changing work patterns.

Kristy Bannister- A ‘roll up your sleeves’ powerhouse, Kristy spends her days in the warehouses as Director of Operations and by night (and the wee hours of the morning) she’s dipping her hands into colourful frosting and sprinkles, running her own business – Dr. Dough Donuts. You’ll never catch her taking the glory, but she’s chiselled each team member into the people they are today. An inspiration, a hard worker, and a mentor to all.

To hear this session along with many others, buy a ticket to GCUC Australia in partnership with the FWA. The event will be hosted August 2-3 at Flex by ISPT.